Prive | Suez Canal Bank

Terms and Conditions

Airport Transfer:

Quoted rates shall remain valid for a period of one year inclusive of web portal booking experience with entitlement tracking capabilities.
Excess distance surcharge is applicable beyond the capped distance allowed.
Amendments: Changes to bookings can be made 24 hours or more to the booking date and time without any charges.
Traveling with Children and Pet: Users are advised to request for child seats or pet-friendly vehicles at least 48 hours in advance. Requests made under the cut-off period will be subject to availability.
Cancellations: Any cancellations made less than 24 hours prior to pick-up date and time will be subject to a 100% cancellation fee.
No-Shows: Payments will be forfeited in the event of No-Shows.
Grace Period:
- Domestic Airport arrivals: 30 minutes.
- International Airport arrivals: 60 minutes.
- Airport departures and city pick-ups: up to 15 minutes.
Excess waiting charges will be borne by clients after the grace period ends. It is chargeable at 25% of the transfer rates for every 15 minutes of waiting, capped at 45 minutes of waiting time.
Capacity limit: A business sedan can take up to 2 passengers and 2 check-in luggage. An MPV/SUV can take up to 4 passengers and 4 check-in luggage. This capacity includes children and babies as 1 headcount.
Driverâ€™s details: Confirmation messages with status updates will be sent to the primary mobile number and email provided 12 hours before the userâ€™s pick-up date and time.

Visa Travel Services:

Premium appointments are facilitated based on special approvals obtained through OneVasco's network, subject to availability and the discretion of the relevant embassy or consulate.
Applicants using the Premium Service will have access to a dedicated lounge with personalized service, priority documentation review, and complimentary amenities.
All service fees are per applicant and exclude VAT. Embassy fees and third-party charges are billed separately at actuals.
Extras like insurance, telecom, ID translation, etc., are not included and will be billed separately.
Visa issuance is at the sole discretion of the embassy/consulate. OneVasco cannot influence or expedite the decision.
Once the Visa-at-Your-Doorstep service is confirmed, it is non-cancellable, and the service fees are strictly non-refundable.
The relevant embassy or consulate reserves the right to suspend or withdraw the Visa-at-Your-Doorstep service at any time without prior notice.

Luxury Villa Rentals:

Offer is valid until terminated.
All payments must be made by Visa Infinite Privilege card.
Reservations to be made at least 7 days in advance and are subject to availability & cancellation policy applies.
The names and coordinates of local person/entity who will act as the local concierge/keyholder will be provided.
Value added services are subject to availability and may vary from property to property.
A deposit will be kept to cover, without limitation, the costs of any damages or breakages.
Most may have a no smoking and no pets policy.
These are private residences and large parties and loud music are not allowed.
These properties are not commercially run establishments and it means that the style and level of service will vary from property to property. It is hoped that guests will appreciate and respect the charm of these unique privately owned properties, decorated with their own character and qualities.

Yacht Program Camper & Nicholsons:

Benefits are only valid when booking through the VIP Concierge.
Offer is valid until terminated.
Booking to be placed at least 72 hours in advance and is subject to availability.
Activities planning needs advance notice and may take up to a week to organize.
Minimum Charter fee of Euro 100,000.
Maximum number of charter guests: total of 12 persons.
Maximum luggage: 2 bags per person.
Payments to be via bank transfer direct to Camper & Nicholsons. Concierge will provide the details upon confirmation of booking.
Cardholder identification and proof of address to be provided at the time of booking.
For full terms and conditions please contact the Concierge.
Please do not use this slide or images for CH communications.

Airport Pick & Drop:

Cardholder to call the VIP Concierge at least 48 hrs. in advance to book.
Offer is valid until terminated.
Cardholder must be travelling to avail the complimentary service.
Service is subject to availability. Advance booking is recommended.
Any excess mileage or different location is paid for entirely by the cardholder.
For services with more than one car, cost for the additional car will be at the cardholder's expense.
Visa funded service includes one baby seat. Additional baby seats are charged at USD 25 per seat to the cardholder.
Cancellation within 24 hrs. is 100% charged.
Amendments within 24 hrs. of the service time for any changes greater than 2 hrs. which are not the result of an airline delay will be considered a cancellation. This will be considered as a Visa funded service and any rebooked trip will be at the cardholder's expense.
Not available in GCC countries. Destinations are subject to change without prior notice.

International Associate Club:

Registration is required to receive the membership. Membership can be applied for by calling the VIP Concierge.
Offer is valid until terminated.
Membership is available to persons over 18 years of age.
Membership provides non-resident membership privileges at all clubs that form the IAC network. Cardholder cannot access the club in the country of their residence.
Member is required to present his/her digital IAC membership card at the Associate Clubs that he/she is visiting and to pay for all charges related to food & beverages, usage of facilities, purchases at pro-shops, and any other applicable charges before departure.
Digital Membership card will be sent directly to the Cardholder within 6â€“8 weeks. All communication will be sent to the registered mobile number and email address.
Cardholder should call the club in advance to ensure there is capacity.
IAC terms and conditions apply.

Airport Meet & Assist (Dubai):

Cardholder to call the VIP Concierge to book Meet & Assist and Airport Transfer for Dubai.
Offer is valid until terminated.
Bookings must be made at least 24 hrs. in advance for Dubai.
Service is subject to availability. Advance booking is recommended.
Greeter will be available 2 hrs. before flight take-off time.
Service is available to family members only when travelling with the cardholder. Additional accompanying guests will be charged at actual rates.
Buggy service must be explicitly booked in advance and is subject to availability.
Standalone airport transfers are unavailable and cannot be requested.
Marhaba terms and conditions apply.

Airport Meet & Assist:

Cardholder to call the VIP Concierge to book.
Offer is valid until terminated.
Service is subject to availability. Advance booking is recommended.
Bookings should be made at least 48 hrs. in advance. Bookings made less than 48 hrs. before the service may incur additional charges.
Greeter will be available 2 hrs. before flight take-off time.
Complimentary service is only available to the cardholder.
Additional accompanying guests must be booked in advance through the VIP Concierge. Otherwise, service may be refused.
Fast Track may be included in some locations if permitted by the airport authority.
The complimentary destinations are: Amsterdam, Barcelona, Cairo, Dublin, Istanbul, Kuala Lumpur, London (LGW & LHR), Los Angeles, Madrid, Mumbai, Munich, New York City, Nice, Paris, and Rome. This list is subject to change without prior notice.
Other terms and conditions may apply.

Airport Lounge:

Offer is valid until terminated.
Cardholder must be travelling to avail the service.
The VAC membership number/QR code needs to be presented to the lounge staff for checking.
The access includes 2 – 3 hours depending on the lounge. The duration can be viewed on the lounge page through the VAC App.
Children under 2 years old have complimentary access. For children aged 2 years or older, standard charges apply.
Additional accompanying guests, over and above the eligible entitlement, will be charged to the Visa card stored on file.
Visa Airport Companion (VAC) App Terms & Conditions apply.

Worldwide Cruise Program:

Benefits are only valid when booking through the VIP Concierge and using a VIP card.
Offer is valid until terminated.
Benefits are subject to the cruise ship or route being booked and may vary from operator to operator.
All prices and offers are subject to availability and may change until the time of booking.
Benefits are applicable to all family members booked by the cardholder for the trip. The cardholder must be present on the cruise.
For full terms and conditions, please contact the Concierge.

SIXT Car Rentals:

Terms and Conditions apply.
Offer is valid until end of October 2026.
Reservations are subject to availability. Cancellation and route restriction policies may apply.
Taxes, surcharges, and additional extras are not included in the offer.
Reservations are made by car category and not specific models.
Minimum age may vary by location and car category.
For pre-booked rides, taxi and other ride-hailing services are excluded.

BookingBash:

Benefits can be accessed by booking through the VIP Concierge or directly.
Offer is valid until end of September 2026.
Offer is not valid in conjunction with any other promotions or discounts.
Pro Subscription is valid for 12 months from the day of activation.
Website's general Terms and Conditions apply.

Avis Car Rentals:

Terms and Conditions apply.
Reservations are subject to availability and cancellation policy. A minimum of 24 hours advance booking is required.
Up to 35% discount on Standard Rates may apply when bookings are made less than 24 hours in advance.
Double Upgrade: Subject to availability. Not eligible for vans, luxury, Select Series, Prestige cars, or rentals longer than 14 days.
Single Upgrade: Subject to availability at downtown locations. Not eligible for vans, luxury, Select Series, Prestige cars, or rentals longer than 14 days.

Insurances:

Please refer to the Terms and Conditions for full policy details, including cover, conditions, limits and exclusions by visiting https://Cardholderbenefitsonline.com/search-service (Access code: Aspire2016).
Cardholder should call the VIP Concierge or their bank to retrieve the relevant insurance documents. Concierge cannot advise on cover but can download and email the Certificate and Terms & Conditions if required.
Travel Insurance Certificate: Family members must be travelling together with the cardholder. A minimum of 50% of travel expenses must be paid using the VIP card.
Fraudulent Card Misuse: Cardholder must report unauthorized charges, loss or theft of the card immediately to the issuer and provide written notice of the claim within 30 days.
Offer is valid until end of May 2026.
Disclaimer: Cardholder benefits are correct at the time of publication, but Visa reserves the right to add, remove or change benefits from time to time.

International Spending Cashback:

Use your eligible Visa credit card in international purchase transactions (foreign currency) and get up to 3% cashback.

Eligible Products:

Visa Infinite Privilege Credit Card.
Visa Infinite Credit Card.

Offer Validity:

Offer is valid till October 31^st, 2026.

Cashback Details:

3% Cashback on foreign currency transactions with Visa Infinite Privilege Credit Cards.
2% Cashback on foreign currency transactions with Visa Infinite Credit Cards.

Terms & Conditions:

Eligible products are Visa Infinite Privilege & Visa Infinite Credit cards.
Cardholders have to meet the min. spend as per the below table:

Card Type	Min. spend
Visa Infinite	$ 2000
Visa Infinite privilege	$ 3000

Cashback is capped according to card type as per the table below:

Cashback	Capping
Visa Infinite	$ 200
Visa Infinite privilege	$ 300

Each card is eligible for cashback only once during the campaign period.